Refund policy
At Faith Meets Wellness, every product is made to order with intention and care. Because our mugs, journals, and herbal blends are custom-printed or specially prepared just for you, we are unable to accept returns or exchanges for reasons such as change of mind or incorrect size selection.
Damaged, Defective, or Incorrect Items We stand fully behind the quality of what we send you. If your order arrives damaged, misprinted, or incorrect, please contact us within 30 days of delivery at hello@faithmeetswellness.com with:
- A clear photo of the item and the issue
- Your order number
We will arrange a free replacement or issue store credit — whichever you prefer.
Herbal Tea & Wellness Products For health and safety reasons, all herbal tea and wellness products are final sale and non-refundable unless they arrive damaged or defective.
Digital Products Downloadable items (such as guided journals in digital format) are non-refundable once accessed or downloaded.
Lost or Stolen Packages We are not responsible for packages confirmed as delivered by the carrier. If your package is lost in transit, please reach out and we will do our best to make it right.
Questions? Reach us at hello@faithmeetswellness.com — we're here to help.